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Your Balance Waits on Pandabet Casino Identity Verification

Because the licence we hold requires it, your identity is confirmed once and cleared in around 43 hours.

Start verification
Licensed & auditedALSI-985681 issued by Anjouan Offshore Finance Authority. Games certified by BMM Testlabs and SIQ.
Withdrawal pending

The Whole Check on One Screen

After six lines you will know who checks you, how long it takes and where to ask.

Who checks you
Pandabet Casino LLC
Licence held
Anjouan Offshore Finance Authority, ALSI-985681
Review time
43 hours
Must be done by
Before the first withdrawal
Questions go to
[email protected]
Minimum age
18+
Four moves to clear

Clear the Check in One Go

Read this while your documents sit on the desk, before you send anything through.

Corners in the frame?
Pick your photo ID and photograph the whole card in daylight, with all four corners visible and no glare across the text.
Same address as mine?
Send a proof of address in your own name that shows the same address as your account, with the whole page in frame.
Middle digits covered
Show the payment card you used with the middle digits covered; the first six and last four stay visible along with your name.
43 hours of review
Once the files land, the team reads them and answers by e-mail; most accounts clear inside 43 hours, so keep an eye on that inbox.
At the upload screen

Which Papers Does the Casino Need?

By the end you will know which copy proves what and which details the reviewer looks for.

Photo ID

ConfirmsName, face and age
Copy must showAll four corners, no glare

Proof of address

ConfirmsWhere you live
Copy must showFull page, same address

Payment card image

ConfirmsThe card is yours
Copy must showMiddle digits hidden, name clear
When Checks Hit

See Why We Ask and When

Our licence fixes the timing, and we keep it predictable instead of springing it on you late.

Whose Plastic Is This?
Switch to a card we have not seen before and the licence asks us to confirm it is yours, so a card image is requested.
Small Moves, Big Review
A payment far outside your usual pattern makes us look closer, and we will ask for documents showing where the money came from.
Are You Old Enough?
If your details leave doubt that you are 18 or over, the licence has us settle it with a photo ID.
Verified Before You Cash Out
Before any payout leaves the casino, the licence requires a completed identity check, so the first withdrawal is where most players meet the process.

Certainty About the Paper Trail

When money moves through an account, the Anjouan Offshore Finance Authority licence held by Pandabet Casino requires us to know its origin. Asking is a standard AML duty that falls on every licensed operator, and it never implies you have done anything wrong.

Depending on the case, the reviewer may ask for one or more of these:

  • Recent payslips from your employer
  • Bank statements showing the deposit
  • Tax returns or notices of assessment
  • A signed letter from your employer
  • Sale contract for a large asset

Why Did Your Upload Come Back?

Once Fresh, Now Stale. Address papers carry an expiry the reviewer works to, so a bill from months ago no longer proves where you live. Pull a bill from the current quarter Download the PDF from your provider's portal

Why Was My File Refused? Any cut, blur or brush stroke on a statement reads as tampering, and a file with missing edges cannot be accepted. Send the full page, uncropped and unedited Photograph the paper flat on a table

Is That Really You? When the name or address on your paper differs from your account, the reviewer cannot link the two and stops there. Update your account details before resending Attach a second paper that matches exactly

Fewer delays

Checked Once, Answered Here

You finish this block knowing how each question is settled without a second email.

Is my ID safe when I upload it to Pandabet Casino?+
Yes. Every file travels through 256-bit TLS encryption, which scrambles the data while it moves between your device and the casino. Only the verification team opens it, and only to match your name, face and address.
Do I really need to resend papers I have already supplied?+
Usually no. Once a document is accepted, the casino keeps it on file and only asks again if it expires, if you change your address, or if the picture is too blurred to read. A fresh copy of that one item is enough.
What if my surname now differs from the name on my ID?+
Send the certificate or government notice that records the change together with the new photo ID. The team links both names to one account so your history and balance stay in one place. Nothing is closed while this is sorted.
Who licenses Pandabet Casino and what is the license number?+
Pandabet Casino LLC holds license ALSI-985681 from the Anjouan Offshore Finance Authority, company number 836861, registered at Hombo Road, Mutsamudu. That license is why the checks exist, and it is what you can point to if anything goes wrong.
How long does the check take to finish?+
Around 43 hours is the usual turnaround once your files land at [email protected]. Clear pictures in good light move faster than ones that get sent back. You get a message either way, so there is no need to chase it.
Can the casino ask for documents before I withdraw anything?+
Yes. The license requires the check at the latest before your first withdrawal, and the site may ask earlier at registration or at your first deposit. Sending everything early simply means no pause later when a payout is due.

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