Your Account Controls

Playing At Pandabet Casino When You Want Less Gambling In Your Week

Pandabet Casino is for players aged 18 and over, and deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion sit in every account.

Set A Limit Now

Licensed & auditedALSI-985681 issued by Anjouan Offshore Finance Authority. Games certified by BMM Testlabs and SIQ.

Five Key Facts

Less Searching, More Control: The Essentials In One Place

Skim this when you want the age rule, the licence, the national register and a helpline in one place.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-985681

National registerBetStop

National Gambling Helpline1800 858 858

Limits and exclusion help[email protected]

Support That Stays On

Five Controls You Switch On Yourself

What each setting in your account actually does, and the moment it is worth switching on.

A Spending Ceiling You Choose

This caps how much you can add to your account across a day or a week, so play money is decided in advance. Switch it on the day you open your account rather than after a costly night.

Decide Your Loss Ceiling

A loss limit ends play once your net losses reach the level you picked, taking the decision out of a heated moment. Set it while you feel calm, before your first spin.

Gentle Nudges On Screen

Time alerts appear at intervals you set, so a long session never passes unnoticed. Turn them on if you tend to lose track of the clock once play gets going.

Need A Few Days Off?

A cooling-off period pauses your access for a stretch you choose, without closing anything permanently. Use it when a break would help you step back and think.

When You Want To Be Locked Out

Self-exclusion closes your account to play for the period you select, and support can talk you through it first. Choose it when you have decided to stop, not just slow down.

Tonight, Not Tomorrow

A Ceiling You Control Before You Spend

That a limit is fiddly to set or takes days to arrange: the account holds the setting, not support.

Finding The Settings Menu

Log in with your email address and password, then open the settings or account area. Check that your profile shows the right name and currency before you change anything.

Once You Are In Settings

Look for the responsible gambling or limits section, which groups the controls together. Everything that shapes your play sits there, so you need not hunt through payment pages.

Deposits, Losses Or Time?

Pick the control that matches what concerns you: money going in, money lost, or hours spent playing. Read the description next to each one before you confirm.

Is The Limit Showing Yet?

Save your choice and return to the limits area to check it appears as you set it. If it does not show, contact support by live chat, email or phone before you play.

The Evening Play Stopped Feeling Light

Catching these signals early keeps a night out from becoming a habit you resent. Setting a limit or taking a pause is the simplest first step, and nothing about it has to be permanent. Play stays entertainment when you keep the cost in view.

If several of these feel familiar, that is reason enough to slow things down.

Chasing a loss with a bigger deposit
Telling people you do not gamble
Borrowing money to keep playing
Playing past the time you planned
Feeling flat until you log back in
Hiding your statements or spending
Skipping sleep, meals or work to play

Age Checks And Family Tools

Age Confirmation At Two Points. Nobody under 18 may hold a Pandabet Casino account, so your photo ID is checked against the date of birth you give. The same documents are looked at again before a first withdrawal clears.

From Open Access To Blocked Sites. Software that blocks gambling sites can sit on a shared family computer or phone, chosen by the parent or partner who owns the device. Set it once and the games simply will not open for a younger user.

Start With A Calm Conversation. Instead of blaming, a relative can listen and name the worry plainly, which usually keeps the conversation going. The National Gambling Helpline advises families on 1800 858 858, every day and night.

Talk It Through

Someone To Talk To When It Gets Heavy

Removing the worry that asking for help will cost money or become known.

National Gambling Helpline

One phone line and a chat service run day and night right across the country, for players and for the family around them. Nothing you say leaves the conversation. Free and confidential, every day of the year. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by people who have been through it themselves, held in groups across Australia. Relatives are welcomed too, since a household often carries the strain. Check the local meeting list to find a room near you. gaaustralia.org.au

National Debt Helpline

Debt built up through gambling is stressful in its own right, and this line offers free financial counselling to sort out what is owed. Players and partners can both ring for a plan. ndh.org.au

Pick The Break That Fits Tonight

Quiet For A Few Days. A time-out is a short break taken inside your own account settings, and it suits the hours or days when you simply need the noise to stop. You can start it yourself from the settings menu. Access reopens by itself once the period ends, so nothing follows you afterwards.

Open, Then Closed For Months. Self-exclusion shuts your account access for a long stretch and cannot be lifted before it runs out, however the week goes. Ask support or open the settings area to begin one. Deposits and play stay closed for the whole period, which is the point of it.

One Register, Every Provider. BetStop is the Australian Government's national register, run through ACMA, and it holds from three months to a lifetime. Sign up yourself on the register's site in a few minutes and you can name someone to support you. A cancellation before three months is not possible. betstop.gov.au

Your Questions

The Questions Players Bring Here

You will know exactly how each limit, pause and exclusion behaves on your account.

Can I raise a deposit limit later if I want to?+

Any change to a limit goes through the same settings area of your account where you set it in the first place. A lower limit is the easy direction; anything upward is a decision worth leaving for a calm moment rather than the middle of a session. Keep the figure somewhere you will see it before play, not after.

Can the helpline talk to a family member about my uncle's play?+

Yes. The National Gambling Helpline on 1800 858 858 takes calls from relatives and friends as well as from players, around the clock, every day of the year. Counsellors there offer free chat and email support, self-help tools and a directory of local services, and they can help you work out what to say to him.

What does a cooling-off period actually do to my account?+

A cooling-off is a break you set for yourself, and it sits on your account rather than in a conversation with support. During it the play options you would normally reach are closed to you, and once the period you chose runs out, play becomes possible again without you asking anyone.

Why does the casino need to see my ID before I play?+

Only people aged 18 or over may hold an account here, and the ID check is how that rule is kept honest for every customer. Uploading photo ID, proof of address and a payment card image confirms who you are and that you meet that age threshold. It is a one-off step, and it also protects your withdrawals.

Is there any way to end a self-exclusion before the period is up?+

No. A self-exclusion runs for the whole period you picked when you set it, and it is not lifted partway through. Choosing it means choosing the full stretch, so decide on the length in a moment when you are thinking clearly rather than at the end of a hard night.

Can I set limits from my phone instead of a laptop?+

Yes. The mobile version of the site carries the same account section as the desktop one, so deposit limits, loss limits and session reminders are all reachable from a phone. The screen is smaller; the settings and what they do are not.